Communicating About Change with Clarity
Much is written about communication during change: critical communication by leaders regarding vision and strategic intent, general and targeted communication to stakeholders, the value of storytelling, even the notion that communication is the lifeblood of successful transformation. And, as we know, most communications are either read, skimmed, or ignored. But communication is both indispensable and […]
Pattern Spotting During Change
In statistics, pattern recognition is the application of mathematical tools to enhance decision-making support. It involves classifying and clustering based on the patterns identified in data. In psychology, pattern recognition is a cognitive process that matches information from a stimulus with information retrieved from memory. This pattern recognition usually requires repetition of experience. Semantic memory […]
Reimagining Change Leadership: Returning to Lewin and Burns
Kurt Lewin and James Burns remain two of the most influential voices in organizational change and leadership. Yet their ideas have often been misinterpreted, diluted, or outright distorted, leaving us with orthodoxies that emphasize control and self-interest instead of participation and morality. If we are to meet the challenges of today’s organizations, it’s time to […]
Closing the Academic-Practitioner Gap in Change Management
Continuing to build on the disparity between academic and practitioner in change, a study by Phillips and Klein (2022) explores the alignment between theoretical change management strategies and their practical application. These researchers identified 15 common strategies from 16 established change management models and frameworks, then surveyed 49 practitioners to assess how frequently these strategies are utilized in […]
The Theory-Practice Divide in Change Management
Change management has no shortage of models and advice, but does the research that fills our shelves match the work change practitioners do every day? This article draws on Julien Pollack’s 2015 study of the “theory–practice divide” in organizational change, which used scientometric analysis and practitioner interviews to compare how change is talked about across […]
Has Change Management Really Progressed? A Look at the Evidence
“Where is the Progress in Organizational Change?” This is the title of a thought-provoking paper I read recently authored by Elizabeth Goodfellow and Jason Mazanov (2017). It begs an important question: Has our craft evolved to meet the challenges of the modern world, or are we still relying on old models and frameworks that were […]
Designing Interventions with the Behavior Change Wheel
The Behavior Change Wheel (BCW) is a comprehensive framework designed to move beyond intuitive, often ineffective, approaches to change intervention design. It was developed from a synthesis of 19 existing frameworks and provides a structured, theoretically informed method for understanding behavior and developing interventions. The framework centers on the Capability, Opportunity, Motivation – Behavior (COM-B) model and the Theoretical […]
Applying Behavioral Science to Change
Too many change initiatives fail because they treat people like rational machines. Behavioral science reminds us that change is messy, emotional, and full of bias. In their book, “The Dynamics of Business Behavior: An Evidence-Based Approach to Managing Organizational Change (2024), Barrah and Jordanov offer a compelling argument for the integration of behavioral science into […]
Engagement for Behavior Change
As discussed in my last article, the breakdown in behavior change often stems not from flawed techniques, but from weak engagement. Specifically, lack of engagement with the change initiative and its reinforcement mechanisms, rather than general organizational engagement. The Change Engagement Model (CEM) (also discussed in a previous article) is a framework based on the […]
Why Many Behavior Change Interventions Fail
Behavior change interventions frequently fail primarily due to poor user engagement. While psychological theories and behavior change techniques may demonstrate efficacy in controlled conditions and with committed participants, their effectiveness in the real world is undermined if users do not engage with them as intended. Behavior interventions frequently face challenges with people not starting the intervention or dropping out very […]
Implementation Science and Behavior Change
Implementation science is an innovative discipline dedicated to studying and informing the development and investigation of methods to promote the systematic uptake of research findings and other evidence-based practices into real-world contexts and routine practices. This field emerged to address the significant “implementation gap”, which refers to the considerable delay (often between fifteen and twenty […]
Managing the Unexpected
Organizational culture is believed to be developed as a patterned set of shared beliefs and expectations. Often, the definition of culture ends here. In fact, however, culture also includes a repertoire of capacities for action that shapes how individuals and groups detect, manage, and learn from the unexpected. In their volume, “Managing the Unexpected (2007), […]