All the Liars in the Room
I’ve been thinking about the evolution of change management sentiment over the last few decades, and I keep coming back to the same conclusion: the field changes its language more readily than it changes its thinking. We like to tell a neat story about ourselves. We imagine that change management has progressed in some orderly […]
The Trouble with CANs
Change agent networks (CANs) are a popular mechanism for scaling adoption across complex organizations. In theory, they extend the reach of a small transformation team by deputizing credible insiders to translate strategy into local behavior change. In practice, however, many networks struggle to show measurable impact. They are busy, visible, and well-intended – but not […]