Change Moves Through Contact
I was tempted to describe change as similar to “Brownian motion” but, well, that just felt too clever, a little too precious. And, besides, the point I wanted to make is much simpler than that: Change moves through organizations by contact. People talk. They interpret. They misinterpret. They compare notes. They test the official story […]
Communicating About Change with Clarity
Much is written about communication during change: critical communication by leaders regarding vision and strategic intent, general and targeted communication to stakeholders, the value of storytelling, even the notion that communication is the lifeblood of successful transformation. And, as we know, most communications are either read, skimmed, or ignored. But communication is both indispensable and […]