The Middle Manager Problem Nobody Talks About
Ask most change practitioners where middle managers fit in a change effort, and you will get one of two answers. The first is that middle managers are a communication layer. They receive messages from above and pass them down to the people doing the work. They are, in this framing, a delivery mechanism: useful for […]
The Dashboard Is Green But Everything Is Wrong
Recovering Judgment: A Series on Practitioner Judgment in Change Management – Article 2 I was brought in after the second failure. A large global manufacturer had been implementing SAP HCM. By any formal measure, the project had been well-managed. Status reports were produced. Stakeholders had been engaged. Communications had gone out. Training had been planned. […]
Change Practitioners Don’t Lack Frameworks
Recovering Judgment: A Series on Practitioner Judgment in Change Management – Article 1 Change management doesn’t suffer from a shortage of frameworks. If anything, we may have the opposite problem. We have more models, methods, playbooks, templates, certifications, maturity assessments, toolkits, dashboards, and branded approaches than ever before. The field has been busy for decades […]