The Dashboard Is Green But Everything Is Wrong
Recovering Judgment: A Series on Practitioner Judgment in Change Management – Article 2 I was brought in after the second failure. A large global manufacturer had been implementing SAP HCM. By any formal measure, the project had been well-managed. Status reports were produced. Stakeholders had been engaged. Communications had gone out. Training had been planned. […]
Change Practitioners Don’t Lack Frameworks
Recovering Judgment: A Series on Practitioner Judgment in Change Management – Article 1 Change management doesn’t suffer from a shortage of frameworks. If anything, we may have the opposite problem. We have more models, methods, playbooks, templates, certifications, maturity assessments, toolkits, dashboards, and branded approaches than ever before. The field has been busy for decades […]
Change Moves Through Contact
I was tempted to describe change as similar to “Brownian motion” but, well, that just felt too clever, a little too precious. And, besides, the point I wanted to make is much simpler than that: Change moves through organizations by contact. People talk. They interpret. They misinterpret. They compare notes. They test the official story […]
Why Classic Change Models Struggle with Modern Speed
Established change management models still have real value. Their core ideas—creating a compelling vision, building dissatisfaction with the status quo, planning the work, empowering people, and consolidating gains—haven’t suddenly become irrelevant. What has changed is the context. Leaders today are dealing with unprecedented speed, simultaneity, and complexity. Multiple transformations run in parallel. Technologies, markets, and […]